Nova needed a clearer way to manage a growing learning platform for learners, mentors, course managers, and admins. The experience had to support courses, group learning, Q&A, and messaging while keeping pathway and step-template updates easy to understand.
Different user roles needed focused tools and journeys.
Course creation involved goals, content, media, feedback, and publishing.
Admins needed to update templates without losing track of affected learners.
Learners needed simple ways to ask questions and connect with mentors.